On my last visit to Madrid I stayed in a wonderful hotel that made my city break truly special: the hotel ME Madrid, by Melia, aka ME Hotel Reina Victoria Madrid

I chose this hotel because of its location in Plaza Santa Ana, one of my favourite squares in Madrid, and the excellent reviews I read about it and I was not disappointed

The Hotel ME Madrid spoiled us with a great location, comfortable rooms and outstanding service, topping it all with a fabulous rooftop terrace overlooking Madrid.

ME Reina Victoria hotel Madrid review

Location and welcome

The hotel ME Madrid is in lively Plaza Santa Ana and it occupies the beautiful  building that used to host the historical Grand hotel Reina Victoria, an imposing and elegant construction overlooking the square.

Plaza Santa Ana is right in Madrid city centre and is one the best locations you could ask for: close to attractions such as the Prado Museum, Thyssen Bornemitza gallery and Atocha station, you can walk to most of Madrid’s landmarks, with the option of taking the metro for longer distances. There are at least 3 different metro stations close to the hotel, all easily reachable on foot and serving the whole of the city.

Note for families travelling with young kids: Madrid’s metro system is excellent, but not always buggy friendly because of the frequent flights of stairs (even stations equipped with lifts tend to have at least a few steps). Taxis are, however, easy to find and always available just outside the hotel: make sure you leave enough time to reach your destinations as traffic during rush hour can be heavy. 
the ME Reina Victoria Hotel Madrid: facade overlooking Plaza Santa Ana with its distinctive 'spike' towering on the left f the building

I got to the ME Hotel on a Friday morning, cranky after a 6 am flight from Dublin, but the sight of the hotel soon lifted my mood: its facade is beautiful and full of that old world charm the Spanish capital does so well.

The first thing you notice, on arrival, is how quiet and relaxing the hotel is: Plaza Santa Ana is a buzzing square, full of cafes and restaurants with guests almost at all hours of the day, but as soon as you pass the revolving hotel doors, the noise from the outside subsides and you enter a welcoming and sheltered space.

The lobby is wide, stylish and the decor tends towards minimalism: clean lines, dark wood against white walls and candles make for an uncluttered and beautiful space. If I was to compare with anywhere else, I’d say that it felt like walking into an elegant day spa: is it strange if I say the place smells amazing? It’s the first thing I noticed walking in and it gave me a lovely sense of care!

ME Reina Victoria Hotel Madrid review: its spacious lobby with revolving doors and modern design

The spacious lobby of the hotel is designed with clean lines and a dash of colour from the modern artwork

Despite our early arrival, the hotel had a room free for us: during check-in procedures we were offered water and a complimentary glass of cava (which we declined, but tasted later in the day on the rooftop terrace- see below!) and the super kind staff helped us finding our bearings with maps of the city and advice on how to best organise the day. You can have a look at our itinerary here and find some of the restaurants they booked for us here

Of all the great things I can say about the ME hotel, the quality of the service is what stood out for me: the staff was kind, available and, while multilingual (I heard them speak fluent English, French, Spanish and Italian) they showed patience when we insisted on practising Spanish with them – a lovely touch!


We had booked a twin room and we were allocated one on the third floor, overlooking the courtyard. Considering how beautiful the location of the hotel is, our first reaction was of disappointment for not having a view but actually, our room worked out the best choice: at night, plaza Santa Ana gets busy but even with the window open we didn’t hear outside noise and were able to have a great night sleep.

The room itself was beautiful and well equipped: two good sized beds, tv, free wifi, mini bar, large bathroom with one of the most amazing showers I ever saw and a hallway separating the entrance and the bathroom from the  main sleeping area: while not very big (we booked the smallest of the rooms available)  it was perfect for two people sharing.

ME Reina Victoria Hotel Madrid review of their rooms: well designed, clean and with free wifi

Our room of the ME Reina Victoria Hotel Madrid was perfect for a city break: comfortable, well designed and silent despite the city centre location

ME Reina Victoria Hotel Madrid: the rooftop terrace

One of the most appealing space in the hotel ME is their famous rooftop terrace. Open to hotel guest and visitors, the terrace is on the seventh floor and it’s a delight: the view over the city is fantastic and the peculiar spikes and towers that are the distinctive traits of the building hosting the hotel offer a peculiar frame.

The terrace opens in the evening and operates as a bar for most of the night: here you can have contemporary tapas (they guacamole is incredible!) and drinks that are delicious and, considering the beautiful surroundings, very reasonably priced. Among the many options on the menu, try their good quality Cava: sipping it while looking over Madrid’s roofs is a real treat!

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Conclusion and a note for families travelling to Madrid with children

The ME hotel Reina Victoria Madrid is a fantastic address if you are looking for a  luxury stay in Madrid city centre and I would have no doubt booking it again for a city break with children. While not a family hotel as such, the service is outstanding, the location makes for easy discovery of the city and just outside, on the main square, there are two playgrounds kids love making it the perfect hotel for a stress-free city break with kids.

The view from the rooftop terrace of ME Reina Victoria Hotel Madrid


Please note: this review is unsolicited and unbiased and based entirely on my own experience at this hotel. This post contains affiliate links, which means if you make a booking through them I will receive a small commission at no extra cost to you. The opinions in this post are, as always, my own.

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